When it comes to vehicle dependability, Maruti Suzuki and Toyota do excel at higher levels. The Vehicle Dependability Study (VDS) by JD Power Asia Pacific 2008 clearly shows the worth of the two car makers from a dependability point of view.
Maruti Suzuki and Japanese giant Toyota have been ranked highest in two segments in vehicle dependability for their models. While Maruti was chosen for the award thanks to its Swift in the premium compact segment and also for the recently phased out Esteem model in the entry midsized segment, Toyota, bagged the prize for its Corolla sedan in the premium midsize segment. The Japanese major’s Innova also bagged the award in the multi-utility and multi-purpose vehicle segment.
Meanwhile, Hyundai’s Santro was chosen leader in the compact car segment, while the Honda City ranked highest in the midsize car segment. Ford Endeavour bagged the laurels in the sports utility vehicle segment and the Mercedes-Benz C-Class lead in the entry luxury segment, said a report.
As per JB Power’s rankings, the benefits of providing a reliable and durable product are particularly valuable for automotive manufacturers. It was pointed out that brands that perform well in the study report higher levels of owner recommendation and repurchase intent.
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The study was based on the problems experienced by original owners of around 40 months old vehicles. More than 150 problems symptoms across nine vehicle categories, such as vehicle exterior, driving experience, controls and the like were taken into account while ranking the cars for dependability. Overall dependability was based on the number of problems reported per 100 vehicles, with lower scores indicating a lower rate of problem incidences and higher long-term vehicle quality.